Shipping Information

Our goal at iloveurpet.com is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. We currently offer FREE shipping to customers in the USA, and only $2.75 for customers outside of the USA.

iloveurpet.com ships worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we've spent time upgrading our shipping system to provide better service: because of this we have succeeded in shortening the shipping time, especially for UK, US, FR, ES, DE & AU customers!

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after your order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Customs Tax

Taxes may apply for imported goods/services and is regulated by the country law. iloveurpet.com is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact your local customs office for clarity and information.

Contact us

If any issue occurs during the shipping period or after you have received the item, please feel free to Contact us, our customer service representatives are on hand to assist.