FREQUENTLY ASKED QUESTIONS
Processing time refers to the number of business days that we may take to process your order, meaning: payment and address verification, send request to warehouse for product sorting and/or product printing, packaging and shipping label printing.
Usually it takes us 1-3 business days depending on current demand. In some cases it can takes us up to 6 days when the order is placed close or during holiday season, and when we experience a high demand.
Yes, we offer under our shipping options Same Day Processing time, what this mean is that you order would be processed the same day it was placed (if it was a business day, if not the next business day). This DOES NOT mean that you order will be shipped the same day.
In some cases YES, after we process your order it means that the order has been shipped. Nevertheless, in other cases you order may be ready for shipping but the carrier company is scheduled to pick the items the next business day.
Yes, we ship to all countries. If you are a pet lover we'll get our items to you.
We are partner with several warehouses in Asia and Europe, and USA, depending on the item you order, we'll ship it from the closest warehouse depending on our stock.
It really depends on where are you located but here is a good ATA after your order has been shipped:
Here is the good news, shipping is very inexpensive in our store, FREE USA shipping and $2.75 outside the USA.
*We offer same day processing time in both cases for an extra fee.
In some occasions we would run a FREE item promotion, in those cases the customer would cover the shipping cost depending on the number of items in the cart and the shipping address, shipping fees will be calculated at checkout.
ORDERING MULTIPLE ITEMS
If you are ordering multi items of the same product, Yes they will arrive together.
On the other hand if you order different products, it is very likely that they will arrive separately.
They are two main reasons why:
TRACKING MY ORDER
When your oder was shipped you should have received an email with your tracking code. 90% of our orders have tracking info. You can track your packages items directly from that email. If you have not received it. Please contact us at email@example.com
Please allow 3-4 days after receiving the email notification with your tracking code for any tracking history to appear. If after 4 days of receiving the shipping notification no tracking info is available please contact us at firstname.lastname@example.org we'll take a look at your order and reply to you ASAP.
Please contact us ASAP at email@example.com
Please refer to the question "How long does shipping take?" to see if your order is still within the delivery time frame. If that time has passed, please contact us ASAP at firstname.lastname@example.org
We focus primarily in customer satisfaction so we accept returns request within 5 days from the date your order was delivered.
The reasons may include:
If the product was delivered damaged, you received the wrong size, or the size do not match the one display on the product description PLEASE include pictures as proof.
Returns must be received in new condition and in original package; unused, unworn, unwashed. Customers are responsible for all return shipping charges.
Final Sale items cannot be returned, refunded but only exchanged. Gift cards cannot be returned or refunded.
Simply send us a email at email@example.com explaining the reason of the request and we we'll provide you with further instructions.
After we have provided you with instruction for the return of the items. We'll process the refund within 1-2 business days after we received the item/s back.
Yes, you are responsible for shipping charges when returning an order.
Please contact us at: firstname.lastname@example.org
CHANGING MY ORDER
Yes you can, if your order has not yet been processed you can change the address, the items and or sizes. Please contact us ASAP at: email@example.com
Please, DO NOT open a claim with PayPal until you contact us. We would appreciate if you contact us directly at firstname.lastname@example.org we will solve any problems your order may have.
Yes, we accept all main Credit Cards and also PayPal